Billing & Customer Service
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New Member

Poor Customer Service

I sitched my business phone service to Comcast. I have had an ongoing over billing problem since April that still has not been rectified and I cannot get anyone to respond to me. I have well over 75 emails that have gone back and forth with Comcast staff. Most of the staff have agreed with me and have promised me a response but nothing gets accomplished. I have talked to over 11 comcast employees including [Edited]. I have asked to speak to a supervisor at various levels but I have not received any feedback. Most recent ticket # is [Edited]. This defies logic.

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3 REPLIES 3
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New Member

Re: Poor Customer Service

I posted this two days ago. Not only have I not been contacted by anyone in customer service Comcast hasn't even answered my blog! What a joke

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Community Manager
Community Manager

Re: Poor Customer Service

Hello jgross922 sorry for the delay

 

We have engaged our regional support team for follow up regarding your issue.

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New Member

Re: Poor Customer Service

Great. They have been engaged since May.

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