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malyshairsalon
New Member

Please somebody help me!!!

I am very disappointed of this company, I never thought it would happen to me ... I have been treated very badly since the beginning with a very bad agent, a very bad customer service, so I decided to cancel before the first month and they told me that If I canceled before the month I would not pay anything, which was a lie and right now I have to pay 239.20 for less than 15 days that I was with comcast. Don't you think it's a robbery ???? There must be someone who can help me, can not remain so without solution, I have no money to easily give to these people ... please someone help me.

 

It all started when a guy came to my business promising me a better price for my TV and internet service which I liked, but when I arrived the installation they did not put the HD TV which I called the guy first and he told me that he did not believe that I wanted HD .... second he told me if I really wanted HD it would cost me $ 10 more which I agreed .... a couple of days after I still didn't have HD TV so I called comcast and they told me that if I wanted HD I had to pay $ 20 more, which seemed like a dare, it was already $ 30 more than agreed it and I said no, that was not what the guy told me since the beginning ... I tried to call the guy several times and He never answered me nor answered my text messages.

 

That's why I decided to cancel and it was still within 30 days to pay nothing. I called and did the cancellation and they didn't tell me that I had to do an electronic signature which is very easy to do, what I did was print it and take it with the equipment to comcast store. I thought that finally i was done with them, but I just received a bill of $ 239.20 which surprised me ... I called immediately and they assure me that since I had not sent the email with the signature is not canceled and they believe that I was still using the service... when what I did was to install immediately with frontier because I really need the internet to process credit card payments ...

 

<Edited> there must be someone who can help me, please ...
<Edited>

 

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Official Employee

Re: Please somebody help me!!!

Yikes, I'm really sorry to hear about all the trouble and confusion it sounds like you've had malyshairsalon. I'd like to look into the account and see what happened here. Please click on our handle (ComcastBiz_Support) and send a private message with your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any other pertinent details so we can figure this out for you. 

 

-Gina

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