Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Highlighted
New Member

Pedestal Replacement Needed - Cables Exposed

Greetings Comcast: I am writing as a representative of my fellow neighbors with the Dunshire Homeowners Association, Inc. in Dundalk.

 

The main cable pedestal serving a section of townhouses in our community development is in need of replacement. The pedestal is located in the Dunshire parking lot directly in front of 7010 Sollers Point Road, Dundalk MD 21222.

 

The homeowner at that address reports that the pedestal was accidentally damaged this past winter by an unknown person conducting snow removal. The original pedestal pieces are no longer available, and the cable connections for a row of 10 homes has been exposed since late winter. 

 

I am writing on behalf of the 20+ residents in this townhome section from 7022 to 7002 Sollers Point Road, several of whom have previously called the Local Dispatch Center in White Marsh requesting replacement of the pedestal. We have attached a photo of the exposed cables to emphasize the severity of the need. 

 

We look forward to a speedy resolution of this issue before connectivity or security problems arise as a result of the cables being exposed. 

 

Regards,

Mr. Foot

CEO - Foot's Forecast LLC

on behalf of the Dunshire Homeowner's Association, Inc.

 

Missing Cable Pedestal - Dunshire homes

Exposed Cables from Comcast Pedestal

 

0 Kudos
2 REPLIES 2
Highlighted
Forum Contributor

Re: Pedestal Replacement Needed - Cables Exposed

Welcome MrFoot. I apologize that this issue was not resolved upon your first contact. I have engaged our region support team to assist with this issue.

 

Thank you

Highlighted
New Member

Re: Pedestal Replacement Needed - Cables Exposed

Thanks very much for your prompt reply, my fellow homeowners and I appreciate it. We look forward to posting a formal thank you message upon resolution that contains a nice photo of the new pedestal once installed.

Best regards,
Mr. Foot
Dunshire Homeowner's Association, Inc.
0 Kudos