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Payment credited to wrong account. Please help! I don't want to pay a late payment fee!

usertt
Visitor

Payment credited to wrong account. Please help! I don't want to pay a late payment fee!

I have 2 accounts linked to my existing Comcast Business account.

Yesterday I paid my last bill (due date today July 30) to the one account which was closed 10 days ago. I also received payment confirmation via email for this closed account. Today when login I see that my yesterday payment was credited to the other account.

Please help! I don't want to pay a late payment fee!

Highlighted
Official Employee

Re: Payment credited to wrong account. Please help! I don't want to pay a late payment fee!

Hi there, thanks so much for taking the time to reach out to us about your payment concerns and I am more than happy to help. I understand how frustrating those late fees are, so we can look into that for you. Can you please send a private message with the phone number, full address to the account, and your name?