Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Lcl
Visitor

Payment arrangement confirmation is useless

Had a few bad months and haven't been able to pay my bill as scheduled but always made payment arrangements to get it paid but even with confirmation # of payment I get my services suspended every day before the date I promised to pay (suspended everyday this week) . I've spent numerous hours on the phone explaining everyday to another agent what is happening. Most agents are great and realize there is a flaw in the system and turn my services back on. This morning the agent was so rude and implied I don't pay my bills and wasn't deserving of having services with Comcast even though I tried to be polite and I have an arrangement to pay the past due in full today she still refused to help in anyway. As if I wasn't stressed enough about being shut off everyday and then to have this women talk to me that way was unacceptable. What good is having a payment arrangement ?
0 Kudos
Reply
2 REPLIES 2
Community Manager
Community Manager

Re: Payment arrangement confirmation is useless

Thank you so much for taking the time to reach out to our business forums regarding the issues with the payment arrangements. I would love to dig further into this with you. Can you please reach out through private message with your first and last name, Full service address and account number or phone number and we will get started? Comcast_Michelle

0 Kudos
Reply
Community Manager
Community Manager

Re: Payment arrangement confirmation is useless

Hi there. I'm so sorry you're dealing with these issues and have not received the experience, you deserved. I would love the opportunity to look at this for you. I have a home business myself and the bad thing about it is, when business slows down due to the holiday season, our bills keep coming. Can you please send me a PM with your full name, account number (follow link login.xfinity.com/login, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill? Thanks in advance. -Rob K. 

0 Kudos
Reply