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Paid off overdue balance, still claiming I have a past due amount.. What?

Usually when I've done this in the past, there have been no issues, usually reconnects within 15-20 minutes. Is it because I attempted to pay this on a Sunday, that's why it's taking up to 24 hours, or more? 

Since the contact center is closed tonight, I tried calling anyways, and now the automated system is trying to tell me that I have an appointment set up for tomorrow that I knew nothing about whatsoever. When I checked scheduled maintaince requests history, there's nothing there. The internet services shows that it's connected, but still can't get past the proxy that says I have an overdue balance. 

What the hell is going on? lol

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Official Employee

Re: Paid off overdue balance, still claiming I have a past due amount.. What?

 

Hi KrinParks and welcome to the business forums.

 

I would like to assist with your billing concerns and internet services. I'll need your account information to review this. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account. 

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