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Overpayment & requesting refund

tonic888
New Member

Overpayment & requesting refund

I called today but the agent was not helpful. My bill was overpaid through the online portal because you did not include my previous payment (which was submitted via online portal on due date). I know have a large overpayment that I would like to have reimbursed. Can someone please assist me with this?

CC-Michelle1
New Member

Re: Overpayment & requesting refund

I am happy to assist with the billing and overpayment concerns. Can you please reach out through private message with the name, address and phone number on the account? 

DresserPalmer
New Member

Re: Overpayment & requesting refund

Hello, I overpaid my last bill by virtue that we had downgraded our services. Although there is a credit balance showing, we would prefer a refund. How do I manage that?

Official Employee

Re: Overpayment & requesting refund

DresserPalmer, let's take a look at your billing concerns and submit your request for a refund on that overpayment! Thanks for posting here in the forums. We appreciate you trusting us to resolve this for you. 

 

Please send me a private message with your full name, address, and phone number associated with your account for help. Just click my name and then on the next page, you'll see an option to send me a private message on the top right hand side.  

 

Ken