Overpayment & requesting refund
I called today but the agent was not helpful. My bill was overpaid through the online portal because you did not include my previous payment (which was submitted via online portal on due date). I know have a large overpayment that I would like to have reimbursed. Can someone please assist me with this?
Re: Overpayment & requesting refund
I am happy to assist with the billing and overpayment concerns. Can you please reach out through private message with the name, address and phone number on the account?