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Overcharged this month?

I noticed that my bill went up this month. I looks like an equipment fee has been added to my bill. It has been a year since we've had the service. Maybe this is an annual charge? We aren't not renting a modem from Comcast. This charge was on our first bill too. If anyone knows what this is about I would be greatful for the help. Thanks. 

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Community Manager
Community Manager

Re: Overcharged this month?

Hello Sadhu welcome to the forum,

 

I'm sorry to hear about this billing issue. Can you please send me a private message with your account number so we can investigate this issue?

 

Thank you

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Re: Overcharged this month?

Sorry I didn't reply sooner...I couldn't figure out how to see the reply but did notice that my account was adjusted so I considered the issue closed.  I'm relpying now because I got an email asking if the issue was resolved, FYI. Thanks again!

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Community Manager
Community Manager

Re: Overcharged this month?

Hello Sadhu welcome to the forum,

 

I'm sorry to hear about this billing issue. Can you please send me a private message with your account number so we can investigate this issue?

 

Thank you

View solution in original post

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New Member

Re: Overcharged this month?

Sorry I didn't reply sooner...I couldn't figure out how to see the reply but did notice that my account was adjusted so I considered the issue closed.  I'm relpying now because I got an email asking if the issue was resolved, FYI. Thanks again!

View solution in original post

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Community Manager
Community Manager

Re: Overcharged this month?

Thank you for the follow up. Glad we were able to get it resolved.

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