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Outage severely impacted - how is Comcast compensating?

Like MANY others, my business was adversely impacted by the outage last week.


We are a small animal hospital - so if we can't be reached by our customers, pets suffer. Comcast says they have a service guarantee - how is Comcast compensating for this? Can we even get a couple of days' cost off our billing?

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Official Employee

Re: Outage severely impacted - how is Comcast compensating?

Hi DocSara and welcome to the business forums.


I would like to review your billing concerns. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account. 

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