Billing & Customer Service
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Online payment platform not working



We have tried to use the online billing platform to make payment for our account.  Everytime we try though the payment comes back as rejected (both ACH and auto pay).  We have contacted our bank and they confirm Comcast are not even trying to pull the money.  We believe some third party payment compnay is just blocking the payment.  Has anyone else had this problem?


Does Comcast provide its bank details so we can just transfer the money to Comcast?


Many thanks

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Community Manager
Community Manager

Re: Online payment platform not working

Hi there, thanks so much for taking the time to bring this to our attention. I know how frustrating this is for you not to be able to make a payment to your account. You have reached the right team to help get this taken care of. Can you please private message your name, the full address, and phone/account number?  

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