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New Contributor

No call back - issue with billing

So I spoke with "Maura" last week, who promised to do some research and call me back (and I specifically asked her not to blow me off, since other comcast service people have done that over the years).   And yet, no call back.

 

I've been getting charged $15/month for a piece of equipment that was taken back by one of your on-site technicians almost a year ago.    I'm embarassed that I didn't notice the charge until recently - my bill is over $220 each month, and I probably cringe even thinking about looking through the bill.   Anyway, she confirmed, on the phone, that they did, in fact, have the wrong information in my account - AND that I WAS using my own cable modem.    She said it should be straightforward to get the credit applied to my account, but would just need to speak with a supervisor and get back to me.   She said, "It will probably be before the end of the day, but absolute latest by tomorrow morning".

 

Nothing for over a week.


Can you please let me know what's going on - so that I don't keep getting charged each month for something I don't have and don't use?

 

Thank you

Tom

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Respected Member

Re: No call back - issue with billing

Hello tfirma welcome to the forum,

 

I'm sorry to hear that you did not receive a contact about your credit. Can you please send me a private message with your account number, and a ticket number if you were giving one, so we can research your issue? 

 

Thank you

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New Contributor

Re: No call back - issue with billing

Hi Jacob,

 

Thank you for the response - I sent my information to you on Friday, just wanted to be sure you got it.


Thank you for offering to help!

Tom

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New Contributor

Re: No call back - issue with billing

Hi again, Jacob.    Just checking in again - I'm sure you're busy...but wanted to make sure I wasn't forgotten.  Thank you.


Tom

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Respected Member

Re: No call back - issue with billing

Sorry for the delay,

 

I just sent you a private message with further info regarding this issue.

 

Thank you for your patience with this issue,

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