I am Really dissappointed on your care team when i called to close the account after my contract expired. the representative send me an early termination paper to sign even though my contract is done last month. he requested i pay for 2 months for a service i am not using so they close the account. it is not appropriate and not business like.
please i would like to return the equipment and close my account today. the representative would not close the account unless i sign an early termination paper.
again my contract expired and i do not want to pay for another month.
i requested manager and he refused again to get me to a manager.
please i want my account closed no attachment.
Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you have had such a poor experience with closing the account as this is not what we strive for. We would hate to see you go and we do want to make sure we get this taken care of for you. Can you please send us a private message with your name, the full address, and phone/account number? -Anisa