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New Contributor

Nightmare to terminate after end of contract

I am done making phone calls.  Things seem to get taken care of much easier on here.  Please see th string and details below.  Thank you.

 

12/12/2014 11:58 AM
-requested termination
-Comcast fails to inform you when your contract is
coming up and also forget to tell you that in
order to terminate your service, you must notify
them 30 days in advance
-i called day of contract completion hoping i
could disconnect ASAP, but i was told that i would
be forced to pay for another month of service just
to meet the 30 day requirement
-was informed that electronic form would be sent
so that i could sign and send back


12/12/2014 1:37 PM
-still had not received email with form
-called back
-LOUD background noise
-people laughing and carrying on over top of
service rep who spoke in mumbles
-service rep coughed into phone several times.
that was the clearest thing out of their mouth
during whole conversation
-rep asked for address verification
-I provided my address
-rep hung up


12/12/2014 1:40 PM
-called back
-asked for clarification/verification of whether
the email form was going to be sent
-rep informed me that it should be sent out by EOB
today
-waiting on that now


12/15/2014 8:48 AM
-still have not received the email form
-calling customer service back
-rep said form was sent
-waiting on form again


12/15/2014 9:02 AM
-received form FINALLY
-started signing form and found early termination
fee of $599.10 at bottom
- my 3 year contract ended last week


12/15/2014 9:32 AM
-called back, financial rep adjusted date/contract
fee note
-forwarded to termination department
-was forwarded to residential support
-they could not get the forwarding to work
correclty, had to hang up and call back to go
through menus


12/15/2014 9:54 AM
-got through to new termination rep and they were
just as useless as the rest...
-15 minutes of stupid questions asking why i was
terminating, then followed the listing of double-
play and tripple-play packages that i should
switch to.
-once i got through that, the rep finally asked
for my email address
-rep said he sent form
-waiting on receipt of form


12/15/2014 10:08 AM
-received 2 new forms. both showed a $0 balance
due for termination
-I E-signed and then viewed document afterwards
and it showed a $0 overlapping the $599.10
-I did not authorize/verify a fee of $599.10 and
will NOT pay that amount to terminate a service
when my contract has been complete for a week.
terminating now does NOT justify an early
termination.

 

termination.jpg


After all of this, could someone on here PLEASE
get my account straightened out, terminate this
service TODAY and not wait 60 days. I am not
interested in being forced to pay for 2 extra
months after my contract ended. Especially when i
am not even using the service anymore and after
dealing with all of the above.

3 ACCEPTED SOLUTIONS

Accepted Solutions
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New Contributor

Re: Nightmare to terminate after end of contract

can anyone just verify that there is not going to be a surprise fee of $599.10 sent to me?

View solution in original post

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Community Manager
Community Manager

Re: Nightmare to terminate after end of contract

Descendent25,

 

Regional support will reach out to you on your primary contact number.

They will have to review and research your account first before reaching back to you.

 

Please allow them 24 hrs for the contact.

If you don't receive a call from them within that time, please repost, so I may further assist.

 

 

Thank you

View solution in original post

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Community Manager
Community Manager

Re: Nightmare to terminate after end of contract

Glad to be of assist Descendent25.

Once again we apologize for all the issues you had with this request.

 

Thank you

View solution in original post

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8 REPLIES 8
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New Contributor

Re: Nightmare to terminate after end of contract

12/16/2014 10:52 AM 

-I received another request to disconnect form to sign via DocuSign.  It went the same as the previous one.  Before signing, the block showed $0.  I signed and verified and then clicked on View Signed Document.  It then did the same thing as before and had a $0 over top of $599.10

- that makes 3 of these inaccurate forms that have been filed.

 

 

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New Contributor

Re: Nightmare to terminate after end of contract

can anyone just verify that there is not going to be a surprise fee of $599.10 sent to me?

View solution in original post

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New Contributor

Re: Nightmare to terminate after end of contract

And another question, i have seen all sorts of questions pertaining to where the "Business Class" equipment is supposed to be returned, but there has not been a formal resolution or statement about where/what you do with it once things are officially disconnected...  

 

I would like to get ahead of that silly 60 day timeframe of shutoff,  because i am sure that Comcast will find a way to try and charge for their equipment after the fact.

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Community Manager
Community Manager

Re: Nightmare to terminate after end of contract

Hello Descendent25,

 

We apologize for the inconveniences this termination process caused. 

We have engaged our regional support team to assist you.

 

Thank you

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New Contributor

Re: Nightmare to terminate after end of contract

Thank you very much Jon.  Should i be expecting a phone call or email response? and how long do you think before i get contacted?

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Community Manager
Community Manager

Re: Nightmare to terminate after end of contract

Descendent25,

 

Regional support will reach out to you on your primary contact number.

They will have to review and research your account first before reaching back to you.

 

Please allow them 24 hrs for the contact.

If you don't receive a call from them within that time, please repost, so I may further assist.

 

 

Thank you

View solution in original post

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New Contributor

Re: Nightmare to terminate after end of contract

Spoke with Joseph from Teir 2 Retention and he was very helpful in getting this cleared up.  He was able to handle everthing in question, within 3 minutes of answering the phone.  

 

Again, thank you very much for the assistance Jon.

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Community Manager
Community Manager

Re: Nightmare to terminate after end of contract

Glad to be of assist Descendent25.

Once again we apologize for all the issues you had with this request.

 

Thank you

View solution in original post

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