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Visitor

Nightmare to terminate after end of contract

Dear Comcast,

I am Really dissappointed on your care team when i called to close the account after my contract expired. the representative send me an early termination paper to sign even though my contract is done last month. he requested i pay for 2 months for a service i am not using so they close the account. it is not appropriate and not business like. 

please i would like to return the equipment and close my account today. the representative would not close the account unless i sign an early termination paper. 

again my contract expired and i do not want to pay for another month.

i requested manager and he refused again to get me to a manager.

please i want my account closed no attachment.

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Community Manager
Community Manager

Re: Nightmare to terminate after end of contract

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. I am so sorry to see that you have had such a poor experience with closing the account as this is not what we strive for. We would hate to see you go and we do want to make sure we get this taken care of for you. Can you please send us a private message with your name, the full address, and phone/account number? -Anisa 

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Community Manager
Community Manager

Re: Nightmare to terminate after end of contract

Hi there. I wanted to follow up with you to let you know that I'm taking over for Khaled, while he's out of the office. I will definitely reach out to my loyalty team. Just to verify, do you want the disconnect of this service to happen immediately? When was your very last day of service? I can update this with our Loyalty Team. -Rob K
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