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New Comcast Business Class Customer- Poor Customer Service

I am a new customer. I moved my domain over to Comcast. I could not figure out why I could not set up new email accounts or manage them for that matter. I called customer service. They not only could not figure out why I could not admister my email accounts, but they had no idea what I was talking about when I was referring to different pages of my interface, since there's is completely different.

 

I spent the most of one day off and on the phone with customer support. They could not understand why I couldn't set up, delete, or even add aliases to my account. The problem, that my son and I figured out was that I did not have any adminstration permissions on my account. I was authorized to log on and that was about it when it came to email.

 

We called customer service again and when we told them what we suspected, they investigated, and concluded that I did have the appropraite permissiom settings to administer my own business' email, but their attempt to correct the problem failed.

 

Customer service/technical support escalated it to tier two. I called very early morning yesterday and we are halfay through today and the ticket is still open and I still have no adminstartive capabilities for my account.

 

Why, after 6 or so calls no one in customer support realized that I did not have the administartive functions on my account? Part of the problem, is because I am a new customer I disn't realize immediately I had no functions, but secondarily customer support has no idea what I am talking about or what is missing on my interface, becasue they are not familiar.

 

I just need this to be simply restored, so I can get moving, but after screwing around with poorly trained customer service people, I have to wait until who know what kind of knuckleheads they have on tier two to figure it out.

 

Looking into Century Link for services, maybe we should find out what they offer, or I could move my domain and get my email serviced by GoDaddy. Everytime I add an employee I have to add a phone line and an email account. That sound you hear is my money going to your competitor.

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Visitor

Re: New Comcast Business Class Customer- Poor Customer Service

We are now over 60 hours since my ticket was opened and still no response. Once again, I cannot administer any email accounts and though I show 3/3 on my email page, I can only see two email accounts. The two email accounts I can see were created by the customer service agents I spoke to at Comcast. They even deleted one of my accounts, but I have never, myself created, or deleted a Comcast email account. 

 

I find it interesting that none of the forum Comcast people will even adress this issue. I guess these guys/gals lack the skill to do a proper job like the folks on the phone or tier II support.

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Visitor

Re: New Comcast Business Class Customer- Poor Customer Service

I also requested a copy of my contract about. The customer service represenative asked for my email address. I never received my contract, and no it is not in my junk email folder. I want to go over the contract with my attorney. I want to see if I can cancel my Comcast contract and if there is any civil action we can take against Comcast. It has been 8 or so hours. I think they are trying to prevent me from leaving by denying me reasonable customer service. We have all heard, even a recording, of Comcast reps refusing to cancel services, so this is probably systemic.

 

Whatever happens from here on out, I will have to transfer my domain andclose my mailbox accounts with Comcast. I have to have the ability to build email accounts for my employees, because my clients require it, and I cannot bring on any new employees for training until they get one of our email boxes assigned to them, so I am losing opportunities and money while Comcast cannot fix something as simple as giving me adminstrative access to my own business email.

 

 

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Respected Member

Re: New Comcast Business Class Customer- Poor Customer Service

Hello bigredman sorry for the delay,

 

I'm sorry for the issues you are receiving. Can you please send me a private message with your account number so that we can investigate this issue?  

 

Thank you

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