Trying to find out why or where it's stated that a move of service (within the same building) requires a new agreement, new account number, new 3 year term, etc. Our rep was unable to provide any info supporting his claim that:
"When you move your service to a new address, even if it’s just moving to a new suite in the same building it creates a new agreement at current pricing and promotions."
Hello jkim1478 and welcome to forums,
I do apologize for any frustration this has caused you. Due to the complexity of transferring services at times we need to start a new account. With new accounts services we usually start new service agreements. This may be due to a number of reason such as a promotion that you once had in your area is no longer being provided, changes on your like adding new features or equipment my also require an account change, again this would require a new service agreement. I cannot speak to each account in this example but it is typical to have to sign a new service agreement when transferring service. For better details I would require more information on your account transfer. If you have more questions please send me a private message with greater details so we can discuss.
November 2016 I signed a first time 3 year agreement. Read the contract, ask a professional to read the contract then proceed to sign it. It took only 12 months for Comcast to inform me they could no longer honor their own three year agreement and proceeded to increase the monthly charge. After 2 months of non-payment by me and Comcasts refusal to honor the original agreement that caused me to switch from two previous 3-year terms with AT&T (Bait & Switch) I receive a call that starting in 2018 new plan same service structure with higher internet speed, same 3 phone lines and forced package acceptance of monthly TV service, never used! Saving of over $50.00 a month from the increased unacceptable price increase in month 13 and 14. They laid out the new plan proved the saving were signicant and explain I did not have a choice to keep my original 3 year plan so accept the improved new plan, period. "I did" with one condition remove the two months of increased charges, late fees and penalties. New plan installed, lower pricing implemented though a refusal to remove the overcharges. A letter sent out that the TV monthly rate was required to double and I HAVE TO ACCEPT IT!!! So I installed cameras and added an HDMI monitor, still no TV though similar bandwith draw. I receive a call and another letter, your TV service is double though still basic and HDMI is not included in the plan. Please contact us to set up another new service plan. Two months of non-payment and suddenly the HDMI service is working again remotely from my cell phone, Though no fix to the bill. I made a payment for the first month under new 3 year term based on new current charges and ignored the previous carryover charge and the most current new charge with penalties now added. Comcast can not keep breaking contracts and I can not continue to waste my time
Hi morlinaltabro and welcome to the business forums.
It's regretful to hear about your experience in regard to your billing concerns. I would like to review your agreement. Please private message me your full name, the name of your business, the full service address and the phone number associated with your account.