Re: Neverending Activation E-Mails

arashikou · ‎07-21-2014

I activated my account quite some time ago, before installation ever occurred. I am able to log into it and even pay my bills. However, I keep getting e-mail reminders to activate my account. Is there anything I can do about this? I've tried following the info in the e-mail to link the account to my online account again, but when I try that, I just get to a page that tells me I already activated and linked it to my account, followed by some red buttons with no text on them that, depending on what web browser I'm using, either start the process over or just lead to an error. The account number in the e-mails matches the account number on my online account, so I think I'm already activated correctly.

Maybe this occurred because I did the original activation in Chrome? After reading this thread, I now know the online portal does not work right with Chrome, but I didn't know that back when I activated my account.

Comcast_John · ‎07-23-2014

Hi arashikou. Our Regional Support Center has updated the status of your account to active. Please let us know if your issue persist.

Thank You

arashikou · ‎07-23-2014

Thank you so much!

auburnlaw · ‎09-02-2014

I too am having this same issue. At least an e-mail a day. I have contacted customer support and they say my account is activated. BUT still receiving emails every week.

xtowns · ‎09-12-2014

I am getting these activation emails also. When will they end??????

[Edited]

Comcast_Jacob · ‎09-16-2014

Hello aubernlaw sorry for the delay,

Your login status has been refresed and set back to active. Please let us know if your issue persist.

Thank You

Comcast_Jacob · ‎09-16-2014

Hello xtowns sorry for the delay,

Your login status has been refresed and set back to active. Please let us know if your issue persist.

Thank You

sumneremployment · ‎10-14-2014

I am having the same issue. I keep getting emails 3-4 times a day about activating my account and it has already been activated.

Comcast_Jacob · ‎10-15-2014

Hello Sumneremployment Welcome to the Forum

Your login status has been refresed and set back to active. Please let us know if your issue persist.

Thank You

Sommeh · ‎10-16-2014

I'm also having this issue, but ontop of that, my account page still says "Your installation has been scheduled" when i've had the service installed and running for little over a week already. I also used Chrome to activate my account so I guess i'm in the same boat.

Comcast_Jacob · ‎10-16-2014

Hello Sommeh Welcome to the Forum

Your log in status has been refreshed and set back to active. Please let us know if you keep activation emails or if the "Your installation has been scheduled" message doesn't go away.

Thank You

Purin224 · ‎10-17-2014

Hi, I'm also still getting activation emails which I had been using the business account + activated my account for 2 months.

One thing weird though I was a residential customer so I link the business account to my original log in, I can log in & see the account # but there's no bill / statement in it... can someone help? Thanks!

Taylor151 · ‎10-24-2014

You can add me to this list. Could you please reset?

Comcast_Jacob · ‎10-24-2014

Hello Purin224 Welcome to the Forum

Your login status has been refreshed and set back to active. Please let us know if your issue persist. I have also engaged our regional support team regarding not being able to view your billing statement via the portal.

Thank You

Comcast_Jacob · ‎10-24-2014

Hello Taylor151 Welcome to the Forum

Your login status has been refresed and set back to active. Please let us know if your issue persist.

Thank You

ihenders2413v · ‎11-03-2014

I am also having a problem getting daily activation emails for my account which has already been activated. Ian

Comcast_Jacob · ‎11-03-2014

Hello ihenders2413v Welcome to the Forum

Your login status has been refresed and set back to active. Please let us know if your issue persist.

Thank You

EFC · ‎11-10-2014

I too am receiving never ending activation emails. Can you please fix this?

Thanks so much!

JULBTHR · ‎11-10-2014

I am having the same issue of receiveing neverending activation emails and I even called support who had no idea why I was getting them and tried to do something on their end but I'm still getting them. Would you refresh our account as active?

thanks!

Comcast_Jacob · ‎11-10-2014

Hello EFC Welcome to the Forum

Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

Comcast_Jacob · ‎11-10-2014

Hello JULBTHR Welcome to the Forum

Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

EEICommunications · ‎11-11-2014

We are getting never-ending activation emails as well.

Please Stop. I KNOW they are actually just advertising emails!

BenB · ‎11-11-2014

I'm having the same issue. Please reset the status of my account as well. Just got my 5th email today. I activated on the first email.

Incidentally, if this is an issue with your activation not working while using Chrome, as several threads appear to indicate, it's sort of baffling to me that the browser with the largest marketshare isn't supported as fully as IE and Firefox, which had less marketshare COMBINED.

Comcast_Jacob · ‎11-12-2014

Hello EEICommunications Welcome to the Forum

Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

Comcast_Jacob · ‎11-12-2014

Hello BenB Welcome to the Forum

Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

fcaloiaro · ‎12-05-2014

Having the same problem. please reset the activation status for my account.

Comcast_John · ‎12-05-2014

Hi fcaloiaro. The account status and user permissions have been updated.

Thank You

sewsewbecky · ‎12-14-2014

I also am having this problem.

Comcast_Jacob · ‎12-16-2014

Hello sewsewbecky

Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

stjohnsmemphis · ‎12-18-2014

We also have the endless activation emails. Please check on it. Thanks!

Comcast_Jacob · ‎12-18-2014

Hello stjohnsmemphis welcome to the forum,

Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

maximilian · ‎12-31-2014

I am also having this issue. I get emails about 1X per day- I attempted to reactivate it so it would go away, but the "Step 4" screen never comes up, it just takes me to a signin page. I originally activated using chrome, it looks like that has been a common problem. could you please do something about this?

thanks.

Comcast_Jacob · ‎12-31-2014

Hello maximilian welcome to the forum,

Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

jadewinter · ‎01-02-2015

We also have the endless activation emails. Please check on it. Thanks!

Comcast_John · ‎01-02-2015

Hi jadewinter. Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

bCreative · ‎01-15-2015

I'd like to chime in with a "me too"! I activated my account before the installer even left my office, I'm logged in right now, and have even paid a bill online, so I know it's active.

Can I get the same fix you've been handing out to everyone else in this thread?

Comcast_Jacob · ‎01-15-2015

Hello bCreative welcome to the forum,

Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

BenB · ‎02-24-2015

Well, it inexplicably started back up again. My email address isn't showing activation emails, but one of the other logins for the same account is.

I hadn't seen any since since November/December when I last requested assitance. Any chance you can check my account again, and make sure neither my login nor anyone else's assigned to our accounts gets these?

Thanks!

Comcast_Jacob · ‎02-25-2015

Hello BenB,

Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

hejny · ‎03-09-2015

Our company continues to get these activation emails. I have called comcast once and it was supposedly fixed already. Any help would be appreciated.

Comcast_Jacob · ‎03-10-2015

Hello hejny welcome to the forum,

Your log in status has been refreshed. Please let us know if your issue persist.

Thank You

PanAmBC · ‎04-20-2015

We are receiveing the email as well, can you update our account as well?

thank you!

Comcast_Jon · ‎04-21-2015

Hello PanAmBC,

Welcome to the forum.

Your account has been reset to stop the activation emails.

Please let us know if this issue persist.

Thank you for your patience.

JeffR · ‎05-04-2015

Hello,

I started my service on March 23rd and really like it howerver I'm still receiving emails about activating my account. Please reset my account like the rest on this thread.

Thank you...

Comcast_Jon · ‎05-04-2015

Hello JeffR,

Welcome to the forum.

Sorry for the incovenience this has cause; I've sent a refresh to your account to stop the process.

However if the issue persists, please repost so we may further assist.

Thank you

MZ · ‎05-18-2015

I am also getting the "activation required" emails, even though our account has been set up and active for a few weeks now.

mike_ayu · ‎05-18-2015

I'm getting the activation emails as well depsite having activated - please update my account as well.

thanks

Mike

Comcast_John · ‎05-19-2015

I've sent a refresh to your account to stop the process. Please let me know if this issue persist.

Thank You

holdtran · ‎07-13-2015

I'm having the same problem.

inyego · ‎07-13-2015

Can you please refresh my account as well. Thanks