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New Member

Need to open ticket to reset my router but cannot find about how to open support ticket online

Hi,

I need to open a support ticket to reset the admin password on my Comcast router but I cannot find a way to open a support ticket online. How can I do this?

 Thanks in advance,

IG

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6 REPLIES 6
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Community Manager
Community Manager

Re: Need to open ticket to reset my router but cannot find about how to open support ticket online

Hi there, thanks so much for taking the time to reach out to the Digital Care Team here through the forums. We are the right team to help with your reset concerns with the modem. Can you please send us a private message with your name and the full address to the account? -Anisa

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New Member

Re: Need to open ticket to reset my router but cannot find about how to open support ticket online

Hi,

Thank you for the response. I sent a private message with the requested information. 

Thanks,

IG

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Community Manager
Community Manager

Re: Need to open ticket to reset my router but cannot find about how to open support ticket online

Hi there, and thank you for taking the time to share your feedback. You've reached the right place, and my goal is to change your experience. Can you please send me a private message with the last four of the account number and/or last statement balance, your full name, phone number, and service address including city, state, and zip code? –Rob K.
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New Member

Re: Need to open ticket to reset my router but cannot find about how to open support ticket online

I provided the requested information. Please reset the router password as soon as possible.

Thanks,

IG

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Community Manager
Community Manager

Re: Need to open ticket to reset my router but cannot find about how to open support ticket online

I'm so sorry for the delay. I will reset your router immediately. Thanks so much for your patience. Tell me if it has helped. -Rob k
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Community Manager
Community Manager

Re: Need to open ticket to reset my router but cannot find about how to open support ticket online

I'm so sorry for the delay. I will reset your router immediately. Thanks so much for your patience. Tell me if it has helped. -Rob k
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