Billing & Customer Service
Get answers from Comcast Specialists, Customer Experts, and Customers like you
Back to Top

Need to cancel business Internet service - 60 days notice and cancellation fee!!

marcellache
Visitor

Need to cancel business Internet service - 60 days notice and cancellation fee!!

I called to cancel my business internet service today.  I had the service installed because I was a remote employee and my employer law firm required me to have a static IP address that would support their security measures.  Fine.  I had Comcast set me up.  The only option I had was to sign up for a 2-year service contract.  But, no copy of the terms of that contract was ever provided to me.

I was notified in February that I was being laid off as of early April 2015 due to the firm's loss of a major client and unsufficient work.  I finally found a new job and moved 70+ miles for it in early July 2015.  So, I'm selling my home, downsizing and renting a room near my new job which is in a private home where they allow me to share their cable TV and internet service.

Apparently, Comcast requires a 60-day notification of cancellation for business services?  News to me.  So that's another $105/mo x2 that I will be paying for a service I am no longer using or need.  Also, there is a cancellation fee of more than $350 since I am cancelling prior to expiration of the two years on the "contract."  So, I can cancel service today and pay another $550 anyway for services I cannot use and no longer need through no fault of my own, or I can just keep paying $105/mo for the service until my contract runs out in May 2016 ($945).  What kind of choice is that?!?!?

Where is a copy of the "service contract"?  I asked the customer service representative to send me a copy of the service contract and she said she would email it to me.  All I received was the email with the form to complete the cancellation request.  I have looked all over the website - including http://business.comcast.com/smb/terms-conditions - but cannot find a list, discussion, explanation, or copy of the terms of service applicable here.  What are the terms and conditions and requirements?  And what are the procedures and exceptions??????

I cannot transfer the business services to my new location - the landlord won't allow additional lines to be installed.  Besides the fact that I don't need it - I no longer have the work-from-home position and I have access to the landlord's internet and cable tv which is included in my rent for my personal use.  The customer service rep said that if I get a letter from my new landlord stating that I am their tenant and that no additional services may be installed at their property, MAYBE I can have SOME of the fees and charges waived.  Maybe?  And its not clear to whom I should send such letter for immediate consideration.  So, now I am afraid to complete the online service cancellation request - until these issues are resolved.    

I moved more than 70 miles away for my new job.  I have to sell my home.  And now I have to cough up $500-$1000 that I don't have for a service I cannot use and don't need and cannot transfer to my new residence.

What the hell? 

 

Community Manager
Community Manager

Re: Need to cancel business Internet service - 60 days notice and cancellation fee!!

Hi marcellache,  I apologize for the problems you are encountering with this process. I have engaged the Business Service Center to assist with the resolution of this issue.  Also I have forwarded a copy of the contract as well as a copy of the Business Services Terms and Conditions to the primary email address associated with this account.  Please let me know if further assistance is needed.

 

Thank You

Highlighted
marcellache
Visitor

Re: Need to cancel business Internet service - 60 days notice and cancellation fee!!

I just received another monthly bill for the business internet service - when I called to cancel last month they told me I would get one more bill because their contract required 60 days notice before cancellation of service - even though I was not informed of this term, was not provided a copy of my service contract with all such applicable terms at the time of signing up for the service.

I did complete and e-sign the forms provided to me by email as a result of the phone call to cancel this service, but did not receive any confirmation or copies of what I signed. 

Now, there is no indication on this bill, or my online account, that service will be discontinueed nor as of what date. 

There is also no indication on the bill I just received or on my online account concerning the amount of the termination fees (verbally told about $350) or when they will be due. 

Finally, there is no indication (phone calls, emails, messages to my online account) that any particuliar attention was given or action taken in regard to Comcast_John's "engaging the Business Service Center to assist" with the closure of my business account.

This had better be my last service bill, because I won't paying any more Comcast monthly service bills for this account.   

I don't have any faith that this will be the end of this saga. 

 

KRing
Visitor

Re: Need to cancel business Internet service - 60 days notice and cancellation fee!!

Hi.  If you'd like your voice to be heard by higher ups, please sign this petition: Tell Comcast To Play Fair

Thanks!

marcellache
Visitor

Re: Need to cancel business Internet service - 60 days notice and cancellation fee!!

I paid the bill due Oct 5.

I just got another one for Nov 5, without any indication or confirmation that my cancel service request was received, accepted or rejected or anything. 

I'm not paying this most recent bill.  I have not worked for the job for which I needed it since April.  I notified them by phone in May that I needed to cancel service.  They sent one of those email cancellation request forms which I did not return since I was busy moving back to NJ from Wyoming and looking for a new job.  I called them again a couple months ago to cancel, they calculated the termination fees again (about $350) and said I would get another bill because they required 60 days notice.  I asked for copies of the contracts, which I did not get.  I came onto this forum and finally got copies of the contracts - which were never provided to me BEFORE signing up for the service.

I don't even know whether the service is still on since I moved AGAIN and have not been at that address. 

I paid the Oct 5 bill. No more.  And I am NOT wasting my time trying to "resolve" any of this through Comcast's "normal" channels and procedures.  They do not work. 

This should be interesting . . .