On August 21 I called Comcast requesting a move from my old office to the new one, in the same building. Comcast sent me documents saying the requested install date was 8/24 and the requested disconnect date was 8/26. I moved to my new office 9/1.
After multiple frustrating phone calls, the tecnhicians finally came to move my service on 9/21. The technicians tried very hard, but ultimately determined my new office was unserviceable. Meanwhile, I am still being billed for service in my old office.
When I called and attempted to have Comcast stop billing me for service at my old address, I was told I would have to pay an early termination fee for "cancelling" my service. I can't seem to make anyone understand that I didn't cancel Comcast - Comcast cancelled me.
I've asked the reps to have a supervisor call me, but I'm not the least bit surprised that they haven't. I would like to get this resolved without resorting to further action.
Hello K_G_S and welcome to forums,
Has this transfer/ETF issue ben resolved or do you still need assistance. Please send me a private message with your account info and where you stand so that we can get you to a point of resolution.