Billing & Customer Service
New Member

NEED TO CHANGE SERVICES

Have tried calling several times to change my account/terms of service and each time I'm hold for about 2 hours before I give up. Hold time for a sales rep is about 5 seconds, hold time for customer service.... well its been over a month that I've been trying to resolve this. Not very good customer service. Can someone from comcast please contact me?

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5 REPLIES 5
Member

Re: NEED TO CHANGE SERVICES

Andy-

 

Maybe I can help, what type of service are you trying to change?

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New Member

Re: NEED TO CHANGE SERVICES

I'm trying to sign a contract for 3 years or so for business internet. My bill has been rising for the last year and I would like to be locked in to a set rate. Not looking for a package deal, just business internet only. Can you help me please or have someone call me?

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Member

Re: NEED TO CHANGE SERVICES

Andy-

 

Sounds good, let me check on this for you.

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New Member

Re: NEED TO CHANGE SERVICES

Ok.. will keep the page up and my phone next to me. Thank you.

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Member

Re: NEED TO CHANGE SERVICES

Andy-

 

I'm just following up with you. Were you able to get this matter resolved?

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