My new account has an unknown user and I cannot access my own account online!!!
My old account is still active online and shows a positive balance (all has been paid on this account). When I tried to register my new account number it gave me two email addresses that I could use as user names. These addresses are unknown to me. Has my new account been hacked? Am I paying for someone elses cable, internet and TV? I tried called the help number which should be called anything BUT the help number. Anyone help!!!