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Visitor

My account is missing my bills

I had service installed about a month ago. I'd really like to pay my bills online however my account still stays that installation is scheduled? So there is no bills in my account even though I had an overdue balance.

 

Please advise.

 

Kevin

 

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5 REPLIES 5
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Community Manager
Community Manager

Re: My account is missing my bills

Hello ipalette welcome to the forum,

 

I'm sorry to hear about this issue. We have refreshed your account, can you please clear you cache and log back in and see if you can see it now?

 

Thank you

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New Member

Re: My account is missing my bills

I am having the same problem.  My bill does not show in my account (either one of them), and as a result, I've got a late payment that I would not have missed had I been able to see it properly.  Please advise.

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Community Manager
Community Manager

Re: My account is missing my bills

Hi Limorelbaz.  The user credentials associated with this accounted have been updated.  Please try your access again.

 

Thank You

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New Member

Re: My account is missing my bills

It didn't help.  I still do not see my bills and now I see that installation has been scheduled, but there is nothing about my current bill and no way to pay it.

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Community Manager
Community Manager

Re: My account is missing my bills

Hello limore,

 

Can you please check it again and let us know if you can see it now?

 

Thank you

 

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