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My Account Portal Is Showing a Pending Order After Installation

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My Account Portal Is Showing a Pending Order After Installation

I have recently had internent, tv and phone installed, but in my portal, I just see "Pending order" and some information on an installation checklist, order summary and how to understand my bill.  I would like to manage my account including change my Wireless Network Name and Password as well as setup Auto-Pay, etc.  How can I get this changed from Pending order to show my services?

Accepted Solution

Re: My Account Portal Is Showing a Pending Order After Installation

offerblueprint, glad we were able to correct the portal issues once the install completed and we provisioned it on the backend. Please post again if you need anything and thank you for your business! 

 

KenF

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Official Employee

Re: My Account Portal Is Showing a Pending Order After Installation

Hi offerblueprint and welcome to the business forums.

 

I appreciate you reaching out and lettings us know about the issues going on with your business portal. The portal may not be fully activated yet. I'll be glad to help with that. I'll need your information in a private message to confirm these issues. May I please have you private message me your full name, the name of your business, the full address of your business location and the phone number associated with your business account? 

Official Employee

Re: My Account Portal Is Showing a Pending Order After Installation

offerblueprint, glad we were able to correct the portal issues once the install completed and we provisioned it on the backend. Please post again if you need anything and thank you for your business! 

 

KenF