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New Member

Multiple phone calls to cancel business account but no one answers the phone

I have tried to call 800-391-3000 number over the last 4 days. I have tried 18 times over those days. (Yes, literally 18 times.)

 

Every time is the same: I go through all the voice prompts, get to the purpose of my call, state that I'm calling to terminate service, and after about 30 seconds of silence, the system disconnects the call.

 

I even called the residential service number: they transerred me to Business Services where I left a message (with an actual human). She said all the agents were busy and someone would get back to me that day. I received no call.

  

We are moving to the west coast on October 14, 2015!

 

Can someone help me with this?

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New Member

Re: Multiple phone calls to cancel business account but no one answers the phone

I'm having a similar problem and they repeatedly refuse to let me speak with a supervisor.

 

All I have is the regular phone number on my bill.

 

What email address are you using?

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8 REPLIES 8
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Occasional Visitor

Re: Multiple phone calls to cancel business account but no one answers the phone

This is very annoying and disappointing. I'm going through the exact same issue! What else can we do?

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Occasional Visitor

Re: Multiple phone calls to cancel business account but no one answers the phone

This is very annoying and disappointing. I'm going through the exact same issue! What else can we do?

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New Member

Re: Multiple phone calls to cancel business account but no one answers the phone

Similar problems here. . .but I've got emails back and forth going back more than a month . . . . just now my service has been terminated, but my etf has not been waived as promised. 

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New Member

Re: Multiple phone calls to cancel business account but no one answers the phone

I'm having a similar problem and they repeatedly refuse to let me speak with a supervisor.

 

All I have is the regular phone number on my bill.

 

What email address are you using?

View solution in original post

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New Member

Re: Multiple phone calls to cancel business account but no one answers the phone

I have had the VERY SAME experience!! 

 

I am being charged for an account that I have repeatedly tried to cancel for weeks now! 

 

I am sick and tired of this. 

 

I want my account CANCELLED!!  I want it cancelled TODAY!!!!!

 

I want a Comcast phone number that works and I want to speak to a live person who will get this done. 

 

It is FALSE Advertisement to give people a number - 1-800-391-3000 that literally hangs up on you when you call it and say I want to cancel my account. 

 

 

 

 

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New Member

Re: Multiple phone calls to cancel business account but no one answers the phone

Same problem here.  When I called the sales number it goes straight to a human.  Funny how that works.

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Visitor

Re: Multiple phone calls to cancel business account but no one answers the phone

So how did you do it? Were you ever able to cancel?

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Official Employee

Re: Multiple phone calls to cancel business account but no one answers the phone

Thanks so much for taking the time to reach out to us regarding your concerns. I very much appreciate your patience and greatly apologize for the delay in our response. I know how important the services are to your business and we want to do all that we can to assist. I am so sorry to hear that you have had so many issues reaching our loyalty team. I am so very sorry to hear that you are leaving our services. I can assist you from here in getting the disconnection processed. Can you please reach out through private message with your first and last name, business service address and account number or phone number? 

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