I can't find my previous post so am posting again.
I am moving to an area not covered by Comcast due to work, and was told by my sales representative that I would not have to pay ETF in this case. I believe we should not be punished for something that is not our fault, if Comcast does not provide service in the area. Today, I was told that I still have to pay the cancellation fees, and that their salespeople don't actually understand the termination rules, so we can't rely on them for information when signing up. How is this legal? Can anyone please help?
Thanks so much for taking the time to reach out to us through our business forums. I am sorry to hear that you are leaving us, and sorry for the delay in our response to you. I would love to assist you. Can you please reach out through private message with your first and last name, full service address and account number or phone number?
Hi! Thanks for reaching out to Comcast with the billing concern. You have reached the right place for help! If you have any questions based on your situation, please click on my handle (Comcat_Gabe) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details so we can help with a solution as quickly as possible.
Hi! Thanks for your patience and for reaching out to Comcast! I'm sorry to hear that you feel this way. I will do everything I can to help if you feel that there has been an error. We'd be glad to look into this for you via private message. To send one, click on my handle (Comcast_Gabe) and send your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. Here is also a great link to view the details of the terms and conditions by clicking where it says "Services Purchased on or after 4/1/2013" at https://comca.st/2YTUAg0.