Billing & Customer Service
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Occasional Visitor

Moving to an area not covered by Comcast, and still have to pay ETF.

I can't find my previous post so am posting again.  

 

I am moving to an area not covered by Comcast due to work, and was told by my sales representative that I would not have to pay ETF in this case.  I believe we should not be punished for something that is not our fault, if Comcast does not provide service in the area.  Today, I was told that I still have to pay the cancellation fees, and that their salespeople don't actually understand the termination rules, so we can't rely on them for information when signing up.  How is this legal? Can anyone please help?  

8 REPLIES 8
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Official Employee

Re: Moving to an area not covered by Comcast, and still have to pay ETF.

Thanks so much for taking the time to reach out to us through our business forums. I am sorry to hear that you are leaving us, and sorry for the delay in our response to you. I would love to assist you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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Occasional Visitor

Re: Moving to an area not covered by Comcast, and still have to pay ETF.

Thank you! Everything is resolved, fees are waived.
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New Contributor

Re: Moving to an area not covered by Comcast, and still have to pay ETF.

Check the number of complaints they have with the BBB. So many, that they only post 1 of each 100 complaint sent in. That said, call them, and record the conversation.

And document everything. The only way they will do the right thing is if you have proof that they are the unethical company that they are. And, it’s not the employees fault. They are doing what they were trained to do. It’s a systemic issue with their corporate culture.

They’ve had to pay out multi million dollar fines for illegal business practices which, by comparison to their profits, is simply a small fee called “the cost of doing business.”

Good luck.
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New Contributor

Re: Moving to an area not covered by Comcast, and still have to pay ETF.

Incredible: how did you do it?!
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Occasional Visitor

Re: Moving to an area not covered by Comcast, and still have to pay ETF.

Hi Grasshopper,

I spoke to someone who explained to me that actually my contract when I had signed up did say that I would not be responsible if I moved, but that the terms had been updated (pretty sure that would not negate my prior contract), either way due to coronavirus they were being lenient and letting us off the hook for that situation if the business was closing or moving due to the pandemic. Also, I did file a complaint with the FCC which could have sped the situation up, since directly after that conversation I received email from another person trying to resolve the issue. Perhaps try both methods? Good luck!
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Official Employee

Re: Moving to an area not covered by Comcast, and still have to pay ETF.

Hi! Thanks for reaching out to Comcast with the billing concern. You have reached the right place for help! If you have any questions based on your situation,  please click on my handle (Comcat_Gabe) and send a private message with your name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number, and any pertinent details so we can help with a solution as quickly as possible.

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New Contributor

Re: Moving to an area not covered by Comcast, and still have to pay ETF.

They suck, is the short answer.

I have a business contract, and I’m not a business owner. They refuse to let me switch to residential service.

They even had my “business” published online with a business phone number they strongarmed me into signing up for to save money on my bill. I think that’s called cramming.

The BBB has so many complaints for them they only publish 1 out of every 100 complaint made. And there are thousands of published complaints.

Sorry you are one of many they screw over. I wish I had advice. Only advice is, NEVER do business with this POS company again.

Good luck.
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Official Employee

Re: Moving to an area not covered by Comcast, and still have to pay ETF.

Hi! Thanks for your patience and for reaching out to Comcast! I'm sorry to hear that you feel this way. I will do everything I can to help if you feel that there has been an error. We'd be glad to look into this for you via private message. To send one, click on my handle (Comcast_Gabe) and send your name, the business name, the complete service address (including city, state, ZIP, suite number, etc), and the phone or account number. Here is also a great link to view the details of the terms and conditions by clicking where it says "Services Purchased on or after 4/1/2013" at https://comca.st/2YTUAg0.

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