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Visitor

Moving to an area not covered by Comcast, and still have to pay ETF.

I can't find my previous post so am posting again.  

 

I am moving to an area not covered by Comcast due to work, and was told by my sales representative that I would not have to pay ETF in this case.  I believe we should not be punished for something that is not our fault, if Comcast does not provide service in the area.  Today, I was told that I still have to pay the cancellation fees, and that their salespeople don't actually understand the termination rules, so we can't rely on them for information when signing up.  How is this legal? Can anyone please help?  

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Official Employee

Re: Moving to an area not covered by Comcast, and still have to pay ETF.

Thanks so much for taking the time to reach out to us through our business forums. I am sorry to hear that you are leaving us, and sorry for the delay in our response to you. I would love to assist you. Can you please reach out through private message with your first and last name, full service address and account number or phone number? 

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Visitor

Re: Moving to an area not covered by Comcast, and still have to pay ETF.

Thank you! Everything is resolved, fees are waived.
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