I cannot get the Comcast employee I am dealing with to honor my request for a manager escalation, so I am turning to a user community. I called last week to coordinate a simple move up one floor in my building, and was told all I had to do was sign the work order and a tech would come out this week to help. I am now being told that I require a new install, new contract, new IPs, and that the work cannot be started until the 12th. This does not work for me, and I do not understand why an existing business class customer would be treated this way. I am ready to terminate my service completely, since I could get another ISP to do the same work without the run around. Can anyone provide a point of contact for escalation within Comcast Business?
Solved! Go to Solution.