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HaoT
Occasional Visitor

Moving...can't find out when Comcast plans to install at new location

I've seen several of these posts...maybe someone knows how to navigate Comcast.

 

Our office is moving end of this week.  I've place move order over a week ago and to date have not heard anything from Comcast.  Can't get anyone to tell me when Comcast is planning to connect the new location (and disconnect the old).  Granted, most of the time I can't get through on the business support line (hangup after holding for a while)...and when I do either the office is closed or the rep doesn't know (because the scheduling office or somebody is closed).

 

Suggestions?

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HaoT
Occasional Visitor

Re: Moving...can't find out when Comcast plans to install at new location

Got passed around to three different Comcast departments today...the last said "The installation office is closed.  Need to call back Monday".  But...the second support rep (forwarded from the first rep) said he's forwarding me to the "installation office".  Apparently I got the Post-installation office, and I need the Pre-installation office.  Sigh...

 

 

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Trusted Forum Contributor

Re: Moving...can't find out when Comcast plans to install at new location

Hello HaoT and welcome,

 

I apologize for your run around to find out what is your install schedule.  You can contact 800-391-3000 and use the technical or billing option, then provide that agent you 7 digit Sales ID # and the agent can easily locate you account and install schedule information.

 

Hope this helps you out. 

 

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HaoT
Occasional Visitor

Re: Moving...can't find out when Comcast plans to install at new location

Thanks...that's the same number I've been trying.  Office going live Fri...hope someone figures it out soon.  For a business account I would have thought more urgency / punctuality.  Sigh.

 

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Community Manager
Community Manager

Re: Moving...can't find out when Comcast plans to install at new location

Hi HaoT.  Please send me a private message with the new address and your current account number.  I will engage the appropriate department to assist with resolution.

 

Thank You

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HaoT
Occasional Visitor

Re: Moving...can't find out when Comcast plans to install at new location

Uh...how do I go about emailing you?

 

Btw, I tried calling customer support again and got pretty much the same result.  Bounced around 3 different departments and finally got "scheduling".  Finally said they found the order but not sure why no one is working on it.  Finally said someone will call to schedule service.  I reminded him the move date is Fri...some feverish typing and then said he will expedite.  So far haven't heard from anyone.

 

 

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HaoT
Occasional Visitor

Re: Moving...can't find out when Comcast plans to install at new location

The run around continues...Comcast Business

 

Recap:  I had ordered a "Move Service" month before our move date of Feb 1.  Never got an "Install Schedule" so I got concern as the move date was within a week.  Multiple calls, run arounds with Retention, Scheduling,...to no avail.  Multiple postings to this Forum ...and I got a couple of kind emails offering to help.  Finally Scheduling called the day before the move and expedited / scheduled service install on Feb 3 (two days after the move) at new location.  Tech came out to new location and got service up running.  And I thought that's the end of issues...Comcast Business

 

Current:  I'm getting two bills: services at the old office (which we vacated a month ago) and the new office (new account).   After multiple calls to Comcast I learned that the old service was never disconnected.  Service at the new location was set up as new service.   I was told I need to call back during business hours and discuss with "Rentention department" so they can sort it out.

 

Somehow I have a feeling this is not going to be easy.  Seems pretty straightforward...but (by experience) this is Comcast Business.  Can anyone suggest an easy way to go about fixing this...or I'm relegated to hour phone with "Retention"?

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