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JV911Driver
Occasional Visitor

Misleading contract and no Supervisor to talk to during business hours?

Good Evening,

 

I’ve been a Comcast Business Customer since 2013. I’ve paid my bills on time and been loyal to Comcast. Last month, August 7 exactly 30 days ago, I called because I was thinking of closing the account due to financial reasons, I wished I did. The rep I spoke to offered to reduce the monthly fee and increased the speed. She was so good that it persuaded me to accept. Today, September 7 exactly 30 days from signing that new plan, I called to close the account for financial reasons and to start the process of closing the business. The rep that I spoke to informed me that I would be charged a 75% ETF. Reading the entire contract, no where in the contract did it state that there was a 75% ETF. It was pointed out to me today that there is a URL that I needed to copy and paste to see that hidden 75% ETF which in my case equates to $3673.69. Further more, the original rep that I spoke to never once mentioned that, she only said, the contract was to lock the price for 3 years. This is not right. I requested to speak to a supervisor and was on hold for a long time. The rep ended up giving me a phone number to call. She said she could not locate a supervisor because she works from home. I called around 3:30 and left a voicemail and still waiting. This is not the proper way to treat customers. This is not Customer Service. 

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3 REPLIES 3
CC-Michelle1
New Member

Re: Misleading contract and no Supervisor to talk to during business hours?

I would like to assist with your cancelation concerns. Can you please reach out through private message with the name, address and phone number on the account? 

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JV911Driver
Occasional Visitor

Re: Misleading contract and no Supervisor to talk to during business hours?

Thanks for responding. How can I private message you to send the info requested? Thanks Michelle
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JV911Driver
Occasional Visitor

Re: Misleading contract and no Supervisor to talk to during business hours?

Monday 9/10, no response, no callback from anyone in management from the voicemail left on 9/7.

Assistance within this forum is not any better. It appears the response to private message was automated. Site not user friendly, looked everywhere on how to private message. Feature hard to find. Hopefully tomorrow will be better. Poor Customer Service.
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