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Managing Email Forwards and Deleting Users

I found several other users having the same issues as me . . . I cannot delete existing email forwards or delete existing users.  I tend to think given the error messages I get from the online portal that it's an issue on the Comcast backend.  But the last time I called Customer Service about something that was a Comcast backend issue, I was obligated by the service representative to agree to pay for Signature Support unless the issue did in fact turn out to be a Comcast issue (which it was).  I don't want to be forced into that unpleasant game of chicken again -- can someone please just look into it?

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Re: Managing Email Forwards and Deleting Users

Who did you actually get to do something with?  I was told it was Microsoft's back end - given Microsoft's phone number.

Only for Microsoft to laugh at me and say it was Comcast.  Does anyone even review these forums?

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Re: Managing Email Forwards and Deleting Users

Today I was trying to do the same thing, DELETE users (& their emails).  The How-To directions at Comast Biz Class site say there is a DELETE button in the top right of the page (after you click USERS, MANAGE USERS, EDIT USER).  See their directions here, scroll down for the DELETE USER section:

http://businesshelp.comcast.com/help-and-support/accounts-billing/add-delete-comcast-business-user

 

NO SUCH THING!  I tried 2 different computers & 4 different browsers, & NONE of them show any DELETE button in the top right of the page nor ANYWHERE on the page.  As a matter of fact, the screenshots that they show in their How-To Delete Users page are not even the SAME as what their pages currently look like.

 

So it's all baloney, as usual, w/Comcast.  Grrr.

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Re: Managing Email Forwards and Deleting Users

I am having problems with the email forwards, cannot delete one, cannot add some others, this has been going on for weeks with at least 4 calls to comcast tech support, I can add and delete sometimes but never the thing I need, Comcast tech support seems incapable of deleting the single entry I need to removed so I can set the forward to a different user.  The recent Exchange upgrade has left us hosed.

When I try and delete the forward and save, I get this;

An error has occurred.

Unable to save
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