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New Member

Lousy customer support!

I am beyond frustrated with the treatment I've received from comcast customer service.  I moved my business and scheduled an appointment to have the service transferred on the same day as the move to avoid a lapse in phone service.  When the installers failed to show up within the agreed upon time window, I contacted customer service again.  I was told that the installer would be sent out that afternoon.  Again, I was stood up with no notification.  No courtesy email or phone call.  I contacted customer service yet again, agreeing to wait at my office on Saturday.  Stood up for the third time with no phone call!  If I didn't need internet service I would use AT&T for my phone service.  

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Community Manager
Community Manager

Re: Lousy customer support!

Hello slum5150,

 

Welcome to the forum.

Please accept our apology for all these issues you had with the transfer of service.

Please send me the following information via private message so we may assist.

 

1. Your Name

2. Your Contact number

3. Your new location's account number or address

 

 

Thank you

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Community Manager
Community Manager

Re: Lousy customer support!

slum5150,

 

Thank you for the information.

We have engaged our regional support team to assist you to address this issue.

 

 

Thank you 

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