I am so sorry to hear that you have had this experience. I would love to assist you in getting this resolved. Can you please reach out through private message with your first and last name, full service address and account number or phone number? -Comcast_Michelle
Where are we on this? I'm continuing to place calls to Comcast, and continue to get commitments that somebody who can move things forward will call back in 24-48 hours - these calls do not come. It has been 36 hours since I first posted here, and nobody has called back, just the request for me to send my account info. This is day 7 of being without service because Comcast Business cut the line before Comcast Residential was ready to connect me. I don't care that Business and Residential are two different entities - this looks bad on both of you.
Your commitment to get back to me in the next 72 hours is a poor response to my complaint that all I am getting are commitments to get back to me in 24-48 hours.
Instead of just kicking the can down the road, please get on the phone with me to give me realistic information by which to plan, and/or lets me participate in figuring out an alternative path that avoids going into the second week of this issue.