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MattVT
Occasional Visitor

Lost service while switching from business to residential

Initiated the process 10/1 by signing a disconnect notice. Heard back from residential a couple of days later saying they had to flip some switch to get my house recognized as residential. Heard from retention, confirmed I wanted to switch. Fast forward to 10/22 when our internet service is terminated and my address is still not recognized as residential. Several calls later we manage to make sure we can keep the phone running so we don't lose it while waiting, and renew the original three week old ticket to change the status of my address. I'm told 24-48 hours is typical, and that has come and gone. Meanwhile, we are dark on internet and paying through the nose to connect via mobile. I would like a single point of contact to get us through to the end of this ludicrous transition.
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Community Manager
Community Manager

Re: Lost service while switching from business to residential

I am so sorry to hear that you have had this experience. I would love to assist you in getting this resolved. Can you please reach out through private message with your first and last name, full service address and account number or phone number? -Comcast_Michelle

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MattVT
Occasional Visitor

Re: Lost service while switching from business to residential

Info sent, but I suspect we are keeping very different hours since I posted this at the end of my day and now that it's my daytime you are offline. Is anybody available to help in the Eastern time zone?
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MattVT
Occasional Visitor

Re: Lost service while switching from business to residential

Where are we on this?  I'm continuing to place calls to Comcast, and continue to get commitments that somebody who can move things forward will call back in 24-48 hours - these calls do not come.  It has been 36 hours since I first posted here, and nobody has called back, just the request for me to send my account info.  This is day 7 of being without service because Comcast Business cut the line before Comcast Residential was ready to connect me.  I don't care that Business and Residential are two different entities - this looks bad on both of you.

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MattVT
Occasional Visitor

Re: Lost service while switching from business to residential

Your commitment to get back to me in the next 72 hours is a poor response to my complaint that all I am getting are commitments to get back to me in 24-48 hours. 

 

Instead of just kicking the can down the road, please get on the phone with me to give me realistic information by which to plan, and/or lets me participate in figuring out an alternative path that avoids going into the second week of this issue.

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