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Visitor

Looking for an update on my order for service

I placed an order for service on August 14th with Nasir Jones. He stated he should no something by the 18th or 19th of August. Since the date of my order, I have received no response from Nasir Jones. I have sent an email to him on the 21st and the 25th and he hasn't responded to either. This seems to be a common problem with the Comcast business. I have had the customer service reps ghost me twice before when trying to get service.

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Official Employee

Re: Looking for an update on my order for service

Hello, I hope overall your weekend has been a good one. I am sorry you have not received an update about your order, but I am here to help. I am glad to hear that we have the opportunity to serve you with a business account! Are you able to send a private message so I can assist you in detail? If you can include your name, service address, and your order number I will follow up on the work in progress. 

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Official Employee

Re: Looking for an update on my order for service

Hello, I hope overall your weekend has been a good one. I am sorry you have not received an update about your order, but I am here to help. I am glad to hear that we have the opportunity to serve you with a business account! Are you able to send a private message so I can assist you in detail? If you can include your name, service address, and your order number I will follow up on the work in progress. 

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Visitor

Re: Looking for an update on my order for service

Sent a PM. Thank you for looking into this,

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