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Late Fee

kryanhunter
New Member

Late Fee

Hello,

 

I have received two billing statements from you.  I have paid both Feb and Mar invoices.  I set up auto pay which did not occur for the last payment, i expect that my current bill will be auto drafted for the current invoice.  Please remove the late fee.

 

Thank you,

 

Ryan Hunter

Hunter Lending

Trusted Forum Contributor

Re: Late Fee

Hello Kryanhunter and welcome,

 

Comcast auto-pay always comes into activation approximately 4-6 weeks after it has been setup. If you did not know or this was not informed to you before agent specific setup, then you can simply contact a billing agent @ 800-391-3000 Option 2, and explain these circumstances and the Late Fee should be removed. This is especially true under any the aformentioned circumstances that I sighted.

 

I hope this helps you out.