As most others know, the July 12th outage happened and businesses accross the nation were all affected. My business (hotel), which depends heavily on phones, in particular was affected at noon and lasted almost until the next morning. Like any other business out there that lost business because of this irresponsible phone outage, after receiving our bill which was the full charge for service, we called to contest it. The representative we talked to only offered $30? After we lost more than $2000 in business? I know the Rep. is only doing her job, but I am really disappointed in Comcast. This is how Comcast handles an outage. Feels like a slap in the face. The fact that I have to call them for a credit feels like you're begging and they're throwing petty cash in your face. Comcast should take a good look at how their competitiors (Google Fiber) handles outages. Much more professional than they are.
We were supposed to get a $100 credit towards next month due to same event.
Except the brain-dead idiot from billing charged us a $100 instead.
Dear Comcast, You are a desease and should not be in business.
We have been going in and out since last Tuesday, July 12th. We were offered the same thing for the entire week as of yesterday. We are still out today. As a restaurant that does catering, it is very difficult to have 3 lines going to my cell phone. Internet has been a problem also. IF I call at&t now I can get them here tomorrow and switch it over.