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Incorrect recurring charges following plan upgrade

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jadewinter
Visitor

Incorrect recurring charges following plan upgrade

btw - I really appreciate my Comcast internet account. Thank you!

 

But we have a billing problem.

ACCOUNT BILL DATE

14th of the month

 

ORIGINAL PLAN UPGRADE REQUEST


Call to Comcast 800-391-3000
11min call.
Upgrade service to 50/10 from 16/3

 

PRESENT BILL

Previous balance $82.90
Payments & Credits ($82.90)
Recurring charges $157.18
One-time charges $0.00
Taxes & fees $0.00
Statement balance $157.18

 

PROBLEM

WE ARE ON THE DELUXE 50 PLAN @ $109.95 a month +$12.95 equipment

SO WHY THE CHARGE OF $157.18?

 

NEED TO TAKE CARE OF THIS TODAY OR TOMORROW TO GET THE PAYMENT IN ON TIME.

THANK YOU!

Accepted Solution

Re: Incorrect recurring charges following plan upgrade

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jadewinter
Visitor

Re: Incorrect recurring charges following plan upgrade

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Community Manager
Community Manager

Re: Incorrect recurring charges following plan upgrade

Hello jadewinter,

 

I'm glad to hear that this has been resolved. Please let us know if any issues come up.

 

Thank you