Billing & Customer Service
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Impossible to Close Account?

Per the website, I have called 1-800-391-3000 to cancel my account. Each of the 5 times I've called, I have been disconnected after I tell the automated system that I want to cancel service. If I say I want to add a service, I'm transferred to a live person, but then they transfer me somewhere else (promising I won't be disconnected) and I'm promptly disconnected. How can I cancel my service? 

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Official Employee

Re: Impossible to Close Account?

Hi CI_Service and welcome to the business forums.


I am sorry to hear you would like to disconnect your services. I can assist with your request. Please private message me your first and last name, the name of your business, the full address of your business location and the phone number associated with your business account.

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