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Hi there! I'm so sorry for the delay. During this time, we are doing our very best to make sure we respond to you as soon as possible. Thanks so much for reaching out regarding your internet connection issue and your recent experience. You've absolutely reached the right place, and are in good hands. I will own this Issue for you and ensure that I provide the best help I can today. All I need is your full name, account number (follow link https://comca.st/3cBuouF, account number is at the top right)and address including city, state, and zip code exactly how it reflects on the bill? Thanks in advance.
Thanks so much for the information, John. I can express enough how much we appreciate your patience and willingness to work with us. I appreciate that your time is valuable and will work on this right away. I want to take a moment and show you how much I appreciate your business. You have over 2 years of service with us at this location alone and that is incredible. Thank you for being a loyal customer! I truly apologize for our IVR system.
I had issues with my providers IVR last week and unfortunately they don't have a team on social media, so I was stuck trying to figure out the IVR. Please know that we are available 24/7 to assist you so, please reach out to us anytime you ever need assistance.
From your comment, I see that you have refreshed your modem before having issues with the IVR. I have many different resources available to assist you with this matter. Can you give me an idea of what type of connection issues you're working with?
Why are you asking about connection issues? Not one of my five bullet points was about connection issues proper (there was one about bandwidth issues, so maybe partial hit there, but bandwidth is not connectivity).
Lack of reading comprehension of that magnitude seems like a failure of the Turing test so respectflly I'm not longer confident I'm even speaking with a human. Please have my account manager call me, today, May 15, 2020 any time at all before midnight, on the phone number associated with my account. If you can't make this happen I think it's time Comcast and I part ways.
It's after midnight.
Not ONE of the promises I have received to get a call from a supervisor/manager has been kept.
How do I contact your cancelations department? I will no longer tolerate Comcast's abject incompetence.