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How to correctly terminate my account??

Elmida2
New Member

How to correctly terminate my account??

I have returned my equipment to an xfinity store on 6/22/18 & called into customer service to terminate my account. I called in twice & this is my 3rd attempt to try to close my account. I sent in messages to close my account which failed to get any response. My account is still considered active even though I have no equipment! Can you just CLOSE MY ACCOUNT!!!!

Official Employee

Re: How to correctly terminate my account??

I'd be more than happy to review your account concerns. Please send me a private message with your first and last name, the address including the city, state and, zip and, the phone number registered to your account to get started.