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Contributor

How to begin legal arbitration over dispute of services?

Comcast,


I have asked repeatedly for details regarding the contract that a Comcast Business customer agrees to that governs the management of PTR records vs PTR delegation of the same.  To date, I have not received any response.

 

I believe Comcast is contractually obligated to provide reverse PTR delegation (aka RFC2317) to a Comcast Business customer who leases a /28 block of IP addresses.  If there is no contractual obligation, then Comcast must show me where in the contract for IP services of a /28 block of IPs that Comcast is only obligated to provide PTR records.  If no such contractual obligation exists, then clearly Comcast Business is hosting PTR records merely as a convenience to Comcast Business customers, in which case, I want to be put in contact with someone who can extend the convenience of PTR delegation to my business account.

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Official Employee

Re: How to begin legal arbitration over dispute of services?

Thanks so much for taking the time to reach out to us through our business forums regarding RDNS support.  I very much appreciate your patience and greatly apologize for the delay in our response. Thanks so much for your feedback and I am sorry to hear that you feel we have not addressed your concerns. Through several phone and email conversations, we have advised of the following. Currently, RDNS is a service that our small business internet services do not support. Your SMB account is governed by limitations that only support specific services regarding Comcast-provided Static IP addresses. We do have the option of setting you up with our Enterprise or cloud solutions services which do have more advanced support options available. I will be more than happy to forward the feedback regarding your frustrations over the fact that this service is not available or supported by our small business teams. As always if you should have any further questions or concerns regarding your services or are interested in setting up services with either department we would be happy to assist.please do not hesitate to reach out to us through private message with your first and last name, business service address and account number or phone number. 

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