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How to Correct Payment Applied Incorrectly

Hello,

I need to have a payment that was applied incorrectly to one of our accounts fixed. We sent payment for our accounts the same way we always do, via check after we pull the pdf statements from our account. On one of the payments,instead of it being applied to the correct account, it was applied to another one of our accounts, even though that account was already paid. This has resulted in a late fee of $10.00 on one account and an incorrect credit on the double paid account. How can I get this resolved?

 

Thank you,

Steve Edwards

Butte County Department of Behavioral Health

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Frequent Contributor

Re: How to Correct Payment Applied Incorrectly

Greetings,

if you have not called Comcast yet, you should call.

A comcast clerk on Aug-Sept 2020 entered the full amount of a check covering two accounts, into one account. I waited two billing cycles thinking a supervisor would catch and correct, I expected too much.

I called a few days ago, was told both accounts were fixed and that next invoice should be correct, hopefully I will not have to call again.

It cost me about an hour gathering information like date when it went wrong, check numbers used to pay, date posted on account, time on the phone, etc. it could have been worse.

 

good luck.

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Visitor

Re: How to Correct Payment Applied Incorrectly

Thank you. I have reached out to them via direct message on here. I have had some luck with them with that method in the past. However, I have not heard anything from them yet. I will have to call. Thanks for the information. 

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Official Employee

Re: How to Correct Payment Applied Incorrectly

Hi, Steve, I hope overall you're having a good day. I'm sorry to hear about this misapplied payment but I can help. Please click on my name and use the send message option to send us your name, and both service addresses so we can assist. 

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