Billing & Customer Service
Back to Top

How do I change the Primary Manager on the account, or at least the email?

rkleinknecht
New Member

How do I change the Primary Manager on the account, or at least the email?

My admin assistant who set the account up is no longer with us. I was able to change her name, but primary email is still hers - how can I change?

Community Manager
Community Manager

Re: How do I change the Primary Manager on the account, or at least the email?

Hello rkleinknecht,

 

Welcome to the forum.

I have engaged our regional support team to assist you with this request.

 

 

Thank you

Medisurg
New Member

Re: How do I change the Primary Manager on the account, or at least the email?

Deb has left and we need to get the admin reassigned. 

Community Manager
Community Manager

Re: How do I change the Primary Manager on the account, or at least the email?

Hello Medisurg welcome to the forum,

 

Please send me a private message with your account number and who you want to be the new primary manager.

 

Thank you

NicoleVChicago
New Member

Re: How do I change the Primary Manager on the account, or at least the email?

Hi,

 

I need to change my primary email address on file - but your system will not allow me to do this. How can I updat emy email address? I no longer have the one that my account was originally setup with. 


Thanks!

Community Manager
Community Manager

Re: How do I change the Primary Manager on the account, or at least the email?

Hello NicholeVChicago welcome to the forum,

 

In order to change the primary user first you will need to set up the account that you want to be the primary.

 

Here is a link for the steps on how to create a user: http://businesshelp.comcast.com/help-and-support/accounts-billing/add-delete-comcast-business-user/ 

 

After that secondary user is created just feel free to reply to this post or the private message I sent you and we can get it switched.

 

Thank you

Highlighted
johny_kap
New Member

Re: How do I change the Primary Manager on the account, or at least the email?

Hello, ive created my new email, with all permissions, and i need to cchange the PRIMARY MANAGER to my new email account and delete the current one

 

[Removed]

 

Please help me, as i am trying to get this set up and going all week already...

thank you! =]

Community Manager
Community Manager

Re: How do I change the Primary Manager on the account, or at least the email?

Hello johny_kap welcome to the forum,

 

I would be happy to assist you with this request. Can you please send me a private message with your account number?

 

Thank you

 

johny_kap
New Member

Re: How do I change the Primary Manager on the account, or at least the email?

i have sent you the needed info in private message, thank you!

Community Manager
Community Manager

Re: How do I change the Primary Manager on the account, or at least the email?

Thank you for the PM johny_kap,

 

The primary user for you account has been changed. Once logged in as the new primary you should be able to delete any other additional users you no longer want. Please let me know if any issues come up.

 

Thank you

Community Manager
Community Manager
Moved:

Re: How do I change the Primary Manager on the account, or at least the email?