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Horrible Customer Service Call

Mack34
Visitor

Horrible Customer Service Call

Is there an email address where I can make a complaint about a Comcast agent that was very angry and rude on the phone? I would like to report the "ticket number" of the call so it can be listened to and reviewed. I have been a customer for 15+ years and never experienced anything like this.   

Official Employee

Re: Horrible Customer Service Call

Hello, thank you for taking the time to reach out to us on our forums and for sharing this experience with us. I want to thank you for being a Comcast customer for 15 + years. I will be happy to pass along your feedback and this interaction. We take these matters serious and my team can follow up on the situation for you. If you can please send a private message I get your experience forwarded properly. If you can please include your name, phone number, and service address I can take the next steps to help you.