HELP ! - Comcast mixed messages about cancelling and financial liability
I have worked off and on for someone for about two years and he recently started a lease on some office space and said I am now the fulltime administrator for his business.
I instructed me to obtain internet/TV service for the office so I contacted Comcast and ordered service. In then wanted me to reduce the term from two years to one year so we had to cancel the first contract and complete a new contract for 12 months.
Now he wants to cancel it all together to to money woes. When I try to cancel it I get many different responses from each time call.
I am told that I cant cancel now without incurring termination fees becasue it have been past 20 days from the installation date.
and others state it is from the date of the last service order and I still have a week to cancel without incurring fees.
I am told that I am personally financialy liable for the account since I am the one who signed it even if I started the service in the name of my employer's compant and company address stating I am the administrator.
Others tell me that it is in the name of the company and unless I am an officer of the company I am not liable at all.
The boss let me go because of the money problems and doesnt want to or cant pay even the first monthly bill and now I am faced with extended unemployment and have this hanging over my head.
I have read everydocument provided to me and others that I have located ad though the word customer is of course used often I cannot find anything about a signature authorized by the company owner.
I was was given a number to the legal team and told they would be able to help but when I called the number I was told it was for law enforcement only. I asked if maybe I pressed the wrong option and was told that no matter which option I select I will still get the save team as the options are for tracking metrices only.
Can anybody shed a lght on this for me? Can somebody show me where it says that an employee can be mad responsible for the business account even if not a oartner in the company? Has anybody contacted their local TV station to research this or learn and verify what the truth is? All I want to do is end the service and continue my job searc and get my furnace fixed.
I know now to have the client sgn the contract but I didnt see this problem coming before.
Why would Comcast jeopardize tens of years of me contininuing be a residential customer just to collect 1 yr of 25Mbps internet and basic cable which has been active less than 2 months.
Thank you for reading this and I eagerly await your views