On Tuesday, customer service called me to say that CB ran a site survey and doesn't service the area. I was transferred to Retentions, who told me that I'd have to cancel my contract and be stuck with a ***mind-exploding*** early termination fee. The CB sales rep I originally opened my account with in 2013 explicitly told me that CB would waive any early termination and disconnection fees if I had to relocate outside of the Comcast service area.
To recap, CS, Sales and Retention have now told me:
- CB offers service at my address
- CB doesn't offer service at my address
- CB will charge me a huge fee for moving
- CB won't charge me a huge fee for moving
I'm choosing to believe this is an honest set of mistakes and that everyon will do the right thing in the end.
Can a rep help straighten this out, preferably without pushing me into bankruptcy?