Billing & Customer Service
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Formal Complaint

How do I file a formal complaint?  I had a billing issue that took 5 months to get resolved.  Each time I called I was promised a call back that never happened.  I finally got in contact with a business account manager and after being assured he would resolve the issue nothing changed.

After not answering my calls for a week solid I got an email from him that just said 

"You will have to call care and put in a formal complaint. There is not much I can do."

 

I have been lied to, hung up on, and met with total apathy.  

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Official Employee

Re: Formal Complaint

We'd like to help in any way we can. Please send a private message so we can get more information. 

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