First Bill From Comcast - Billing Date 10/8 and Due Date 11/2
Hi. My first bill was due on 11/2 and I went to pay it on 10/29 which is before the due date. The system said I was past due and a new bill generated on 10/28. My first bill was generated on 10/8 with a due date of 11/2. It hasn't even been 30 days yet. I thought you had to be at least 30 days late before you are considered past due? I paid this bill within 21 days and before the due date that was printed on the bill. I talked with a person that was really nice and he reversed the late fee of $9.50 (which I should have never been charged since the due date was 11/2) but this experience did not set well with me. I take pride in paying my bills on time. I fired AT&T to go to Comcast because of their billing issues and now I have billing issues with Comcast. When I looked up my account, I see a section called "Past Due Bills" and this bill shows up there even though I was not late. I want this corrected from my account. Hope this is not a sign for future billing. I use Comcast for my personal services and never have had an issue like this with billing. I am also under a 2 year contract and I feel that this is not a good way to start out with a new client. I see others have had this type of issue and there appears to be an issue with Comcast's billing system. I would like for someone at Comcast to contact me and correct this error.