Billing & Customer Service
Get answers from Comcast Business Specialists and Customers like you
business people join hand while meeting in office.
Burnette_Consulting
Visitor

Filing Formal FCC Complaint - Recommend Every Small Business Do So - see link in message!

Due to repeated attempts to disconnect service that began with hardware delivered to Comcast on 1/11/2019 and acknowledged receipt on 1/22/2019 including Comcast failing to send the Voluntary Disconnect to the correct address and continue billing while I attempted to resolve, I am submitting a formal complaint with the FCC. I received communication from a collection agency AFTER receiving commuication from Comcast customer service to not pay any bills until September, I have all records of my "customer support." I have forwarded my communication and customer service receipts to my attorney. I have paid this BS bill to avoid damage to my credit.

 

I realize a formal FCC compliant may not  matter; however, my attorney recommended this as recourse as formal FCC complaints are kept on record and must be adjudicated. Congratulations Comcast of living up to your reputation of being the most hated business in the USA. As a reference I am attaching my CR#s with dates. I realize this will be deleted. Hopefully, other small business will file FCC Compliants by the following link: The collections company was the last straw. I'm happy to pay the filing fee! 

 

https://www.fcc.gov/consumers/guides/filing-informal-complaint

 

1/11/2019 (Sent) hardware returned 1/22/2019 (Received) - Model# SMCD3GCCR Serial# XXXXXXX
4/4/2019 - Ticket# CR839558075
6/17/2019 - Ticket# CR851530323
6/19/2019 - Voluntary Disconnect sent
6/24/2019 - Voluntary Disconnect completed / with receipt

 

David

0 Kudos
Reply
3 REPLIES 3
Community Manager
Community Manager

Re: Filing Formal FCC Complaint - Recommend Every Small Business Do So - see link in message!

I know how important it is to have your services terminated when requested. I would love to look further into this for you. Can you please reach out through private message with your first and last name, full-service address and account number or phone number and we will get started? 

0 Kudos
Reply
Burnette_Consulting
Visitor

Re: Filing Formal FCC Complaint - Recommend Every Small Business Do So - see link in message!

Check your PM. However, I attached the actual CR#s associated with my name and account. 

0 Kudos
Reply
Community Manager
Community Manager

Re: Filing Formal FCC Complaint - Recommend Every Small Business Do So - see link in message!

I checked and we replied in the private message on the 23rd and I have replied again there now. Can you please let me know if you are unable to view those messages? 

 

-Gina

0 Kudos
Reply